FAQ

 

Quality standards for vintage items

Most of the products we carry in our store are second-hand items that have been cherished in Scandinavian homes, and were manufactured and sold using methods and standards that differ from current quality standards.

Commonly seen product features include:

- Color bleeding: This is often seen in hand-painted products, where the ink used in the pattern or other part gets on other parts.

・Air bubbles: Most of them are small, but air bubbles have formed what look like small holes.

・Black spots: There are small black or brown spots on the product.

・Support marks: There are two or three supports, like the base mold, that were used when the glaze was applied, but the glaze did not cover them, leaving marks. This is often seen on saucers and plates.

-Scratches or chips: Glaze has been applied over what appears to be scrapes.

-Glaze unevenness or voids: The glaze is not applied in some areas or is uneven.

・Crackling: The glaze on the surface has cracks. Some Japanese tableware is intentionally made to look like cracks.

These are products that met the standards of the time and were generally available.

Other common marks from cutlery use and scratches from stacking dishes are also commonly seen.

We will try to list any noticeable scratches or stains as much as possible, but there may be some that we cannot list. We hope you will understand that all of these are part of the history that has passed since the item was last created, the texture of vintage items, and the individuality of each item.

If you have any questions about the condition of the product, please contact us by email before purchasing.

postage

Yamato Transport

Nationwide flat rate of 770 yen (tax included)

*However, shipping to Hokkaido and Okinawa Prefecture will be 1,210 yen (tax included).

 

Only fabric will be shipped via Nekopos.

(Some long fabrics and multiple purchases will be shipped by standard shipping.)

Nekopos delivery: 380 yen (tax included) nationwide

Free shipping for purchases totaling 15,000 yen or more (tax included).

World Shipping Available (EU/US/Canada)

Shipping Cost ¥3000

   　※ It varies depending on the rate. Also you may need to pay customs duties.

Payment Method

VISA / Master Card / American Express / JCB

Apple Pay / Google Pay / Shop Pay / PayPal

You can use Pay Later (Paidy).

Delivery time

We will ship your order within 5 days of receiving it.

Returns Policy

We try to provide detailed information about the condition of the products on the product pages, but there are some things that cannot be fully conveyed in words or captured in photographs.

Please note that we do not accept returns for reasons such as the product being different from what you expected after it has been delivered.

If you have any concerns, no matter how small, please contact us and we will do our best to answer them to the best of our ability.

 

About gift wrapping

We currently do not offer gift wrapping.

Business hours (available hours)

Mon-Wed, Fri, Sat

10:00~19:00